{"id":1997,"date":"2020-11-20T14:14:48","date_gmt":"2020-11-20T12:14:48","guid":{"rendered":"https:\/\/www.trumpauto.eu\/teenindusele\/?p=1997"},"modified":"2026-02-26T13:11:16","modified_gmt":"2026-02-26T11:11:16","slug":"crm-tarkvara-muugi-tostmine-21-sajandi-stiilis","status":"publish","type":"post","link":"https:\/\/www.trumpauto.eu\/teenindusele\/crm-tarkvara-muugi-tostmine-21-sajandi-stiilis\/","title":{"rendered":"CRM tarkvara \u2013 m\u00fc\u00fcgi t\u00f5stmine 21. sajandi stiilis"},"content":{"rendered":"<p><strong>\u00dctlust \u201cklient on kuningas\u201d on iga\u00fcks kuulnud \u2013 kuid kui paljud ettev\u00f5tted, eriti n\u00f5nda mehaanikale keskenduvas sektoris, kui seda on autoremondit\u00f6\u00f6kojad, v\u00f5tavad ka tegelikult aega selleks, et tagada parimast parim klienditeenindus? Samas viib kliendi rahulolematus otseselt v\u00e4iksema tuluni. Just sel p\u00f5hjusel v\u00f5ib \u00f6elda, et v\u00f5ti kaasaegse, eduka t\u00f6\u00f6koja loomiseks, kus kliendid on \u00f5nnelikud ja sissetulek kasvab, on <em>Customer Relationship Management<\/em> (CRM) ehk kliendisuhete haldamise tarkvara.<\/strong><\/p>\n<p>Mis on CRM tarkvara? P\u00f5him\u00f5tteliselt on tegemist andmebaasidega, kust leiab kogu olemasoleva informatsiooni ettev\u00f5tte k\u00f5ikide klientide kohta. Seda kasutades on firmal v\u00f5imalik muuta oma t\u00f6\u00f6tavasid vastavalt klientide vajadustele, kasvatades nende rahulolu ja seel\u00e4bi lojaalsust. Lojaalsed kliendid omakorda mitte ainult ei tarbi rohkem ja tihemini \u2013 86% klientidest on valmis kulutama suurema summa parema kogemuse eest \u2013, vaid pakuvad ka parimat tasuta turundust.<\/p>\n<p>M\u00fc\u00fcki on laias laastus v\u00f5imalik t\u00f5sta kolmel viisil. Esiteks, hankides juurde esmakordseid kliente. Teiseks, t\u00f5stes iga kliendi sooritatud tehingu v\u00e4\u00e4rtust. Kolmandaks, suurendades tehingute arvu. Enamasti keskenduvad ettev\u00f5tted esimesele, kuid just see variant on k\u00f5ige aja- ning ressursimahukam \u2013 uute klientide v\u00f5itmine on kuni seitse korda kallim kui olemasolevate klientide hoidmine.<br \/>\nKuigi uute klientide leidmine on vaieldamatult oluline, aitab just CRM tarkvara ettev\u00f5tetel keskenduda ka teisele kahele m\u00fc\u00fcgi t\u00f5stmise viisile, mis omakorda aitavad kasvatada klientuuri varasemate kundede rahulolu kaudu.<\/p>\n<p>CRM tarkvara kasutades on oluliselt lihtsam t\u00f5sta iga sooritatud tehingu v\u00e4\u00e4rtust, seda ka sektoris, kus on raske kliendile peale h\u00e4davajaliku midagi veel lisaks m\u00fc\u00fca. CRM andmebaasis on olemas kogu informatsioon selle kohta, mida klient varem ostnud on, millal ta viimati teenust kasutas ning millal ta seda uuesti vajada v\u00f5ib \u2013 seda teades saab t\u00f6\u00f6koda kliendile pakkuda uut toodet v\u00f5i teenust t\u00e4pselt siis, kui klient seda j\u00e4lle vajab. T\u00f5en\u00e4osus, et klient sel juhul ka ostu sooritab, on suurem ning lisaks ei ole teda pommitatud pakkumistega liiga vara, mis v\u00f5ib olla t\u00fc\u00fctu. Sarnaselt on v\u00f5imalik kasvatada ka tehingute tihedust \u2013 ettev\u00f5ttel on v\u00f5imalik s\u00e4ilitada regulaarne, kuid mitte pealet\u00fckkiv suhtlus kliendiga, edastades talle s\u00fcstemaatiliselt infot just siis, kui selleks on parim aeg.<\/p>\n<p>CRM on eduka firma juhtimiseks \u00fclioluline. Sellele keskendunud tarkvaraga on v\u00f5imalik k\u00f5iki vajalikke protsesse efektiivselt hallata ning tagada oma klientidega head suhted, seel\u00e4bi t\u00f5stes m\u00fc\u00fcki ning firma k\u00f5lapinda klientuuri seas.<br \/>\nTrumpauto tarkvara pakub t\u00f6\u00f6kodadele t\u00e4pselt seda, lisaks edendades ka t\u00f6\u00f6j\u00f5u t\u00f5husust ning heaolu \u2013 sellest t\u00e4psemalt juba j\u00e4rgmises blogi postituses!<br \/>\nKui arvate, et teie t\u00f6\u00f6koda v\u00f5iks meie CRM tarkvarast kasu teenida, kirjutage meile <a href=\"mailto:info@trumpauto.eu\">info@trumpauto.eu<\/a> v\u00f5i looge endale konto ning alustage tasuta testperioodi meie kodulehel!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00dctlust \u201cklient on kuningas\u201d on iga\u00fcks kuulnud \u2013 kuid kui paljud ettev\u00f5tted, eriti n\u00f5nda mehaanikale keskenduvas sektoris, kui seda on autoremondit\u00f6\u00f6kojad, v\u00f5tavad ka tegelikult aega selleks, et tagada parimast parim klienditeenindus? Samas viib kliendi rahulolematus otseselt v\u00e4iksema tuluni. Just sel p\u00f5hjusel v\u00f5ib \u00f6elda, et v\u00f5ti kaasaegse, eduka t\u00f6\u00f6koja loomiseks, kus kliendid on \u00f5nnelikud ja sissetulek [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":2001,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[67],"tags":[],"class_list":["post-1997","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-soovitused"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CRM tarkvara \u2013 m\u00fc\u00fcgi t\u00f5stmine 21. sajandi stiilis - Trumpauto<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.trumpauto.eu\/teenindusele\/crm-tarkvara-muugi-tostmine-21-sajandi-stiilis\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CRM tarkvara \u2013 m\u00fc\u00fcgi t\u00f5stmine 21. sajandi stiilis - Trumpauto\" \/>\n<meta property=\"og:description\" content=\"\u00dctlust \u201cklient on kuningas\u201d on iga\u00fcks kuulnud \u2013 kuid kui paljud ettev\u00f5tted, eriti n\u00f5nda mehaanikale keskenduvas sektoris, kui seda on autoremondit\u00f6\u00f6kojad, v\u00f5tavad ka tegelikult aega selleks, et tagada parimast parim klienditeenindus? Samas viib kliendi rahulolematus otseselt v\u00e4iksema tuluni. Just sel p\u00f5hjusel v\u00f5ib \u00f6elda, et v\u00f5ti kaasaegse, eduka t\u00f6\u00f6koja loomiseks, kus kliendid on \u00f5nnelikud ja sissetulek [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.trumpauto.eu\/teenindusele\/crm-tarkvara-muugi-tostmine-21-sajandi-stiilis\/\" \/>\n<meta property=\"og:site_name\" content=\"Trumpauto\" \/>\n<meta property=\"article:published_time\" content=\"2020-11-20T12:14:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-26T11:11:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.trumpauto.eu\/teenindusele\/wp-content\/uploads\/2020\/11\/CRM-1-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1328\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rando P\u00e4rna\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rando P\u00e4rna\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.trumpauto.eu\/teenindusele\/crm-tarkvara-muugi-tostmine-21-sajandi-stiilis\/\",\"url\":\"https:\/\/www.trumpauto.eu\/teenindusele\/crm-tarkvara-muugi-tostmine-21-sajandi-stiilis\/\",\"name\":\"CRM tarkvara \u2013 m\u00fc\u00fcgi t\u00f5stmine 21. sajandi stiilis - Trumpauto\",\"isPartOf\":{\"@id\":\"https:\/\/www.trumpauto.eu\/teenindusele\/#website\"},\"datePublished\":\"2020-11-20T12:14:48+00:00\",\"dateModified\":\"2026-02-26T11:11:16+00:00\",\"author\":{\"@id\":\"https:\/\/www.trumpauto.eu\/teenindusele\/#\/schema\/person\/276bf984b07b09f09e64d372110393db\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.trumpauto.eu\/teenindusele\/crm-tarkvara-muugi-tostmine-21-sajandi-stiilis\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.trumpauto.eu\/teenindusele\/crm-tarkvara-muugi-tostmine-21-sajandi-stiilis\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.trumpauto.eu\/teenindusele\/crm-tarkvara-muugi-tostmine-21-sajandi-stiilis\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.trumpauto.eu\/teenindusele\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CRM tarkvara \u2013 m\u00fc\u00fcgi t\u00f5stmine 21. sajandi stiilis\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.trumpauto.eu\/teenindusele\/#website\",\"url\":\"https:\/\/www.trumpauto.eu\/teenindusele\/\",\"name\":\"Trumpauto\",\"description\":\"Tarkvara Teie T\u00f6\u00f6kojale\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.trumpauto.eu\/teenindusele\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.trumpauto.eu\/teenindusele\/#\/schema\/person\/276bf984b07b09f09e64d372110393db\",\"name\":\"Rando P\u00e4rna\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.trumpauto.eu\/teenindusele\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/93564508b4e78fadb0bb13b82c5851376744c4fbfb7e7b82884264d3ddd575d1?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/93564508b4e78fadb0bb13b82c5851376744c4fbfb7e7b82884264d3ddd575d1?s=96&d=mm&r=g\",\"caption\":\"Rando P\u00e4rna\"},\"url\":\"https:\/\/www.trumpauto.eu\/teenindusele\/author\/rando\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CRM tarkvara \u2013 m\u00fc\u00fcgi t\u00f5stmine 21. sajandi stiilis - Trumpauto","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.trumpauto.eu\/teenindusele\/crm-tarkvara-muugi-tostmine-21-sajandi-stiilis\/","og_locale":"en_US","og_type":"article","og_title":"CRM tarkvara \u2013 m\u00fc\u00fcgi t\u00f5stmine 21. sajandi stiilis - Trumpauto","og_description":"\u00dctlust \u201cklient on kuningas\u201d on iga\u00fcks kuulnud \u2013 kuid kui paljud ettev\u00f5tted, eriti n\u00f5nda mehaanikale keskenduvas sektoris, kui seda on autoremondit\u00f6\u00f6kojad, v\u00f5tavad ka tegelikult aega selleks, et tagada parimast parim klienditeenindus? 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